Wir hatten am 11. März einen wertvollen Austausch zu …
Personas
Moments of truth
Customer journeys
….
Nächster Termin: Bank the future Workshop am 14. und 15. Juni
Mitte Juni findet der Bank the Future Workshop statt. Bei diesem 1,5 tägigen Event steht das praktische Umsetzen im Mittelpunkt. Wir erarbeiten aus Kundensicht zukunftsrelevante customer journeys, begeisternde Momente der Wahrheit, finden Antworten auf die herausfordernde Frage der Verankerung von customer centricity in der Organisation, wenden kundenzentriertes lean Management im back office an und lernen jede Menge Instrumente aus dem agilen Arbeiten kennen, die uns im täglichen Tun stärken.
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